| Canais de Subscrição | |
| USSD *123# | USSD Reseller *134# |
| Select Menu 6 \ Option 4 Afrimix | Select Menu 4 \ Option 4 |
• The service is intended for domestic use only, within the territory of Angola, where Africell network coverage is available.
• International roaming usage is not included and will be charged separately, in accordance with Africell’s roaming tariffs.
• USSD code 1236#
• Africell Stores
• Afrimoney
• Authorized Africell Agents
• Electronic platforms such as Telopay, Pagaso, 5Linhas, and PayPay
• Channel availability may vary by region.
• Each package has a specific validity period (e.g., 1 day, 3 days, 7 days), which is indicated at the time of purchase.
• Benefits are valid only in Angola, in areas covered by the Africell network.
• High-speed mobile data, with access up to the 5G network (where available).
• Voice minutes for calls to Africell numbers.
• Each component is consumed based on usage and according to the validity period defined for each package.
• Packages are consumed in order of activation (first to expire, first to be used).
• Unused balances do not roll over after the validity period ends.
• To check balance and validity, dial USSD 1232*1#.
• If auto-renewal is active and the customer has sufficient balance, the package will be automatically renewed at the end
of its validity period.
• Data usage and calls while international roaming are not included and will be charged separately.
• No refunds or compensation will be provided for unused benefits.
• Africell Customer Support Line: 19333
• Africell Digital Team via the official Facebook page
• The support team is available to assist with activation, balance inquiries, renewals, and subscription channels.
• Any changes will be communicated through official Africell channels.
• By subscribing to the package, the customer confirms that they have read and accepted these Terms and Conditions.
1. Where can I buy Afrimix packages?
Afrimix packages are bundled Africell offers that provide high-speed internet (up to 5G) and minutes for Africell-to-Africell calls.
2. Who can subscribe to Afrimix?
The package is available exclusively to Africell prepaid customers with an active SIM card.
3. What is included in the package?
Each package includes:
• Mobile data (internet) with access up to 5G, where the network is available;
• Call minutes for national calls within the Africell network.
4. Can I use the package outside Angola?
No. Afrimix is valid only within Angola, in areas covered by the Africell network. Calls and data used while international roaming will be charged separately, in accordance
with Africell’s roaming tariffs.
5. Can the package be used with any type of phone?
Yes, as long as the phone is unlocked, has an Africell SIM card (Kuyuyu), and is compatible with the Africell network.
6. How can I subscribe to the Afrimix package?
You can subscribe through the following official Africell channels:
• USSD code: *123#
• Africell Stores
• Afrimoney
• Authorized Africell Agents
• Electronic platforms: Telopay, Pagaso, 5Linhas, and PayPay
7. Is there any difference in the packages depending on the subscription channel?
No. The package content is the same regardless of the channel used. However, availability may vary by region.
8. When is the package activated after purchase?
Activation is immediate after subscription confirmation. The customer will receive a confirmation SMS.
9. What validity options are available?
Customers can choose packages with a validity of 1, 3, or 7 days, depending on their needs.~
10. Can I buy more than one package at the same time?
Yes. You can subscribe to multiple packages, and each one will have its own validity period and balance.
11. How does consumption work with multiple packages?
Packages are used in order of activation — the one that expires first will be consumed first.
12. Can I carry over balances from previous packages?
No. Balances do not roll over. Any unused balance will be forfeited after the validity period ends.
13. How can I check my package balance and validity?
Dial USSD 1232*1# to check your data balance, minutes, and validity period.
14. Does the package include calls to other networks?
No. The included minutes are exclusive to the Africell network.
15. What happens if data or minutes run out before the validity period ends?
The customer may continue using services by subscribing to a new package or using their main balance at out-of-bundle rates.
16. Does Afrimix have auto-renewal?
Yes. Packages include auto-renewal, if it is active at the time of purchase.
17. How can I activate or deactivate auto-renewal?
To activate or deactivate, dial USSD 1232*2# and follow the menu instructions.
18. What happens if auto-renewal is active but there is insufficient balance?
If there is not enough balance in the account, the package will not be renewed. The customer must subscribe again manually.
19. Will I receive a notification about renewal?
Yes. The customer will receive SMS notifications about package expiration and renewal.
20. Can I keep auto-renewal active and switch to another package?
Yes, but renewal will be based on the last package subscribed with auto-renewal active, provided there is sufficient balance.
21. What happens when the package expires?
The package is automatically deactivated, and any unused balance will be forfeited.
22. Will I receive a notification before the package expires?
Yes. An SMS alert is usually sent to notify the customer of an upcoming expiration.
23. How can I contact customer support?
Call 19333 or send a message to the digital team via the official Africell Angola Facebook page.
24. Where can I see updates to terms and prices?
All changes are communicated through official Africell channels, such as the website, social media, or SMS.
25. By subscribing, am I automatically accepting the terms?
Yes. Subscription implies that the customer has read and accepted the current Terms and Conditions.
